5年以上经验本科以上学历

岗位职责:

Recruit, manage and mentor a growing team of Desktop support specialists.

Serve as the lead for all aspects of Desktop support.

Provide in-person and remote support to assist staff with hardware, software and networking issues

Managing incidents by working with the rest of the IT operational organization, handling escalations, and generating reports for management review.

Use IT ticketing system and document resolution details

Oversee the processes for deployment, maintenance, and support, for all implemented hardware, software, and operating systems.

Work with the IT infrastructure team to coordinate software updates and roll-outs to the desktops.

Improve user awareness of IT services, by coordinating all training, documentation, and communication initiatives.

Drive the effort to continuously provide world class IT support to Tesla’s user community.

In conjunction with HR, manage the new hire on-boarding process.

Work with the IT Infrastructure team to build the strategic direction for future hardware and software decisions.

Work with the purchasing team and vendors to fulfill technology needs.

Developing processes and policies for incident management and implementing them.

Identify trends in specific support areas and work with the stake-holders to address them.

IT Asset management process management

Provide Event support and set-up in coordination with entire AV Team

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任职要求:

Expert level knowledge of:

Enterprise imaging and desktop deployment technologies (preferably SCCM and JAMF).

Standard PCs, Powerful Workstations & Laptop hardware and software troubleshooting.

Windows 7/10 and OS X in a managed desktop environment.

Industry standard Mobile devices.

Solid knowledge of networks including troubleshooting all aspects of wired and wireless configurations.

Good understanding of ITIL v3 standards.

Familiarity with the IT vendor ecosystem is preferred.

Project management skill is preferred.

General understanding server computing, networking, phone setup / support, storage, virtualization, and business applications.

Medium to Large Enterprise IT environment support experience is preferred.

5-10 years of experience with Enterprise Desktop support.

3-5 years of experience of managing a support organization.

BS Degree in CS/equivalent or combination of education and relevant experience.

Key Competencies

Strong personal integrity and has the highest ethical standards.

Experience in US multi-national corporate setting a plus.

Excellent oral and written communication skills.

Customer service orientation.

Problem-solving.

Strong attention to detail.

Stress tolerance.

Able to thrive in a Dynamic and Innovative environment.

工作地点：

上海市/浦东新区

直接应聘

应聘Tesla特斯拉汽车Supervisor Desktop Support Tec 我的简历：

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